Tenants
Looking after the home you actually live in.
Report a maintenance issue, see what's covered in your tenancy, or just talk to your property manager. We don't make you call a centralised number.
Maintenance
Report an issue — a contractor will be in touch.
Please use the form to report the issue and upload pictures with a clear description. One of the team will arrange for a contractor to come out as soon as possible.
Emergencies: if you smell gas, call 0800 111 999 immediately, open all windows to ventilate and avoid using electrical switches.
Tenant fees
Published in full. No surprises.
- Holding Deposit 1 week's rent
- Security Deposit 1 month's rent
- Advance Rent 1 month's rent
- Replacement Keys £5 per key
- Late Rent Payment £25 per occurrence
- Change of Tenancy £50